Return and Refund Policy

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

Company

(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ganga Veda, Auto Stand Saray, pipal tree right side Plot No 1, near Back Stayz Hostel, Tapovan, Rishikesh, Uttarakhand 248008.

Services

means the river rafting trips, bungee jumps and other adventure activities, hotel and camp stays, holiday packages, and car and bike rentals offered for booking through the Service.

Booking

means a confirmed reservation of a Service made by You with Us for a stated date, group size and price.

Order

means a request by You to book a Service from Us.

Service

refers to the Website.

Website

refers to Ganga Veda, accessible from https://www.gangaveda.in/.

You

means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Booking without giving any reason for doing so. Because the Services We sell are dated — a raft leaves the put-in point at a fixed time, a room is held for a fixed night — the amount refunded depends on how much notice You give Us before the activity or check-in date.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of Your decision by visiting our contact page, by WhatsApp, or by email, quoting the name, date and booking reference.

Unless the terms stated on a specific package page say otherwise, the following applies to the amount You have paid Us:

• 7 days or more before the activity or check-in date — full refund of the amount paid.
• 3 to 6 days before — 50% of the amount paid is refunded; the balance is retained against slots, rooms and guides already committed on Your behalf.
• Less than 48 hours before, or no-show — no refund. You may ask us to move the booking to another date instead, subject to availability.

We will reimburse You no later than 14 days from the day on which We accept Your cancellation. We will use the same means of payment as You used for the Booking, and You will not incur any fees for such reimbursement. Bank and payment-gateway settlement times are outside our control and may add a few working days.

In order for a Booking to be eligible for a refund, please make sure that:

• The cancellation is made within the notice period set out above.
• The cancellation reaches Us in writing — WhatsApp, email or the contact form — and not only by a verbal message at the site.
• The booking reference and the name the booking was made under are quoted.
• The refund is claimed to the same account or payment method the booking was paid from.

We reserve the right to refuse a refund on any booking that does not meet the above conditions, in our sole discretion.

Only regular-priced Bookings may be refunded. Bookings made at a promotional or discounted rate, and any advance paid against a peak-season or festival date, may be non-refundable where the offer says so on the page You booked from. This exclusion may not apply to You if it is not permitted by applicable law.

The following are not refundable:

• Services already used, in part or in full — including a rafting stretch started and not finished, or a jump abandoned on the platform after the weigh-in and briefing.
• A booking cancelled because You did not meet a stated age, weight, health or documentation requirement. These limits are printed on every activity page before You book, and the crew cannot waive them.
• A booking where You or a member of Your group is refused participation for being under the influence of alcohol or any intoxicant, or for refusing the safety briefing or safety equipment.
• Third-party charges We pass through unchanged — permit fees, forest entry fees, and non-refundable hotel or transport bookings made to Your specification.
• Bespoke itineraries built to Your specification and confirmed with suppliers on Your behalf, to the extent those suppliers do not refund Us.
• Any amount stated as a non-refundable booking or reservation fee at the time You booked.

Rafting, bungee and other river and mountain activities depend on water level, weather, and district administration orders. If We cancel a confirmed activity — because of high water, rain, an official closure, or any safety reason — You may choose either a full refund of the amount paid for the cancelled activity, or a rescheduled date at no extra cost. Nothing is retained in that case.

Where an activity is cut short after it has begun for a safety reason outside our control, a partial refund or a credit may be offered at our discretion, in proportion to what could not be delivered.

We are not liable for costs You incur outside Your booking with Us — travel to Rishikesh, other accommodation, or missed connections — arising from a cancellation of this kind. We recommend travel insurance.

Send Us a clear written statement that You wish to cancel, with the booking reference, the lead guest’s name, and the activity or check-in date. You can reach Us:

• By visiting this page on our website: gangaveda.in/contact
• By email: gangavedahotelsresorts@gmail.com
• By WhatsApp: +91 8006499348

We will confirm receipt of Your cancellation in writing. Treat a cancellation as made only once You have that confirmation from Us.

If a Booking was paid for as a gift and issued in Your name, any refund due is made as a credit against a future booking with Us, valid for twelve months.

If the booking was not marked as a gift, or the person who paid booked it in their own name to pass on to You later, We will send the refund to the person who paid.

If You have any questions about our Returns and Refunds Policy, please contact us: